RETURN REQUEST FORM

  1.   Please complete the below form to request a Returns Authorisation Document, prior to returning your goods.

  2.   Once your request has been reviewed and approved, the Return Authorisation and detailed return instructions will be emailed to you.

  3.   When your goods and authorisation have been received and inspected to confirm compliance with the returns policy, a credit note will be processed.

  4.   Enovis is not responsible for processing any returns received without a Returns Authorisation.

    Access the Returns Authorisation Request Form HERE

Returns Policy

Returns Policy

If you are returning a faulty, damaged, or incorrectly supplied item, please clearly describe the issue in the form field and upload photographs as well as the purchase receipt. If approved Enovis will cover the packaging and postage costs.

For a full credit to be granted, goods must be returned:

  • Within 30 days from date of invoice or date of receipt;
  • In their original/saleable condition;
  • In the original packaging inside a shipping carton;
  • With the Returns Authorisation (RA) issued by Enovis included with the goods;
  • Without written markings, tape or tampering on the original packaging;

Note the following conditions for return:

  • Photos of faulty and damaged goods are required before we can send you a postage or courier collection label. 
  • Enovis will not accept any responsibility for unsolicited returns. For Enovis to accept any returns, the goods must be unused and returned in their original condition and packaging.
  • All goods must be returned at the purchasers’ expense with a Return Authorisation label.
  • Enovis is NOT responsible for returned goods lost in transit. Please use a reliable service to return your products. 
  • A 15% or $50 (capped) restocking fee will be applicable on all returns received after 30 days from date of invoice except for faulty items and damaged goods.
  • No returns will be accepted after 90 days (3 months) unless the item is faulty and under warranty. 
  • For health and hygiene reasons, there are no returns or exchanges on items that are used, unless exhibiting a genuine manufacturing fault that is covered under warranty. 
  • We reserve the right to charge you for any postage costs incurred for returns should a return be declined or for any part of the items not sent back with the product.

Please retain tracking information for all items sent back to Enovis.

We will issue a credit on your account once the goods have been assessed by our team in our warehouse.

Enovis is under no obligation to accept return of goods that are discontinued, were specially ordered in or were on promotional sale when purchased.

Consumer Warranty/ Faulty Goods

Enovis, trading as DJO Global Pty Ltd (“The Company”), warrants all goods in line with the Manufacturer’s Warranty, provided the products are used according to the user instructions. Warranties cover parts and materials but exclude defects from improper use, operator error, non-compliance with specifications, or misuse outside the product’s intended purpose. Proper maintenance and cleaning must be followed to maintain warranty validity. For warranty details, contact our Customer Service Team. Products must be reported as faulty within the warranty period, and Consumer must provide proof of purchase (receipt)

Warranty Period: The warranty begins on the consumer’s purchase date. Enovis will, at its discretion, repair, replace, or credit the purchase price of defective products at no charge, which is the customer’s exclusive remedy.

Warranty Clause:

  • Warranty begins on the date of purchase.
  • Warranty resets with replacement products.
  • Normal wear and tear is not covered.
  • Any amendments to the warranty supersede marketing materials.

Product Warranties:

  • Orthopaedic Boots: 6 months
  • Soft Goods and Bracing: 6 months