Orders are accepted by phone, fax, email or mail. Orders of in stock items will be dispatched within 24 hours (working days only) of receipt of confirmed order from customer (unless prepayment is required).
Availability of Products
DJO Global aims to dispatch all items ordered within 24 hours of confirmation of order, but please check on product availability when placing your order. Some products ordered on request only or could be out of stock. Please check with our Customer Service Team on expected shipping time for out of stock or order on request items.
All DJO Global prices are subject to change without notice. Price charged on orders will be current list price for the Account at time of order. Please ask Customer Service if you require confirmation of prices when placing your order. All prices quoted by DJO Global are GST exclusive.
Goods and Service Tax (GST)
GST will be charged where applicable. Many of our products are GST exempt as outlined by The Australian Taxation Office. All prices quoted by DJO Global will be GST exclusive. If you require clarification whether an item attracts GST please contact Customer Service.
Delivery/ Delivery Charges
Freight charges apply on selected orders. Please asl< for confirmation of delivery charges when placing order. DJO Global aims to deliver all orders as quickly as possible, but as DJO Global outsources all deliveries to third party freight companies we cannot guarantee delivery times. Please contact the Customer Service Team for an approximate delivery date. Alternatively if you have an urgent delivery requirement please advise the Customer Service Team to advise options and costs.
Non Account Holders
Goods can be supplied to Non Account Holders on a prepayment basis. DJO Global accepts prepayment by Visa. MasterCard, Cash, Direct Deposit or Cheque (once cleared). DJO Global encourages clinics making regular purchases to open a 30-day account.
30 Day Account (from date of invoice)
Regular Customers’ of DJO Global are encouraged to open a 30 Day Account (from date of invoice). Accountholders must agree to a minimum spend of $1ooopa. Accounts may be subject to an interest rate of 3% per month on all overdue amounts. Prepayment may be required for any special orders or large capital expenditures by new Customers’.
Title of Goods
Title (ownership) of Goods does not pass to the purchaser (Customer) until full payment of the invoiced amount has been made.
Incorrect Delivery, Non Delivery or Damaged Goods
Please notify the DJO Global Customer Service Team with Invoice details within 7 working days of receipt of any orders that have arrived damaged, incomplete or incorrect. Any claims made after 7 days or receipt will not be accepted.
Return of Goods
DJO Global is under no obligation to accept a return of goods ordered by the Customer due to a customer ordering error, no longer required, sizing error. unsuitability or surplus to requirements etc. For return of goods under these circumstances the purchaser will need to contact Customer Service to arrange a Return of Goods Authority. No attempt should be made to return goods without prior authorisation. DJO Global will not accept any responsibility for unsolicited returns. For DJO Global to accept any returns, the goods must be unused and returned in their original condition and packaging. All goods must be returned the purchasers· expense. A 15% restocl<ing fee will be applicable on all returns received after 30 days from date of invoice, but may be waived at the discretion of DJO Global.
DJO Global will under no circumstances authorise returns more than 30 days after the receipt of delivery to purchaser.
Warranty/ Faulty Goods
DJO Global will warrant all goods in line with Manufacturer’s Warranty. provided the goods have been used in accordance with the user instructions. warranties cover parts and materials used in the manufacture of the product. Warranties will not apply to defects resulting from improper use, operator error, use outside of manufacturer’s specifications and the limits of products intended use. Maintenance and cleaning instructions must be followed to ensure warranties remain valid. Please contact the Customer Service Team for Warranty details on goods in our range. If the purchaser has identified the product is faulty within the warranty period they must notify Customer Service immediately with details of the fault and Invoice details. DJO Global cannot Warranty goods without Invoice details.
DJO Global shall not be held liable for any loss or damage caused by circumstances beyond its control. This includes but is not limited to an act of God, terrorism, war, government restrictions, industrial disputes, import or exports regulations, civil disturbance and product supplier issues. Should any of these events occur DJO Global reserves the right to cancel or suspend any contracts without incurring liability for any loss or damage caused.